Return & Refund Policy

Last Updated: October 22, 2026

At DRIVFOX, we want you to shop with confidence. We stand behind the quality of our products and are committed to providing a smooth and straightforward shopping experience.

If you're not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return policy for products purchased directly from the official DRIVFOX website.

You may request a return within 30 days of receiving your order.

To qualify for a return due to a change of mind, your item must:

• Be unused and in its original condition.

• Include all original accessories, manuals, and packaging.

• Include proof of purchase or a valid order number.

Products that arrive damaged, defective, or incorrect are covered under Section 3, regardless of whether their original packaging is intact.

2. How to Request a Return

To initiate a return, please email support@drivfox.com with the following information:

• Your order number.

• The product you wish to return.

• The reason for your return.

• Photos or videos, if the product is damaged or defective.

Our customer support team will review your request and aim to respond within 3 business days.

Once your return is authorized, we will provide the appropriate return instructions, which may include a shipping label, QR code, or Return Merchandise Authorization (RMA).

Depending on the return method available for your order, you may be instructed to ship your item to a designated return center or drop it off at an authorized return location.

Please do not ship your return to the address printed on the original delivery package unless specifically instructed to do so.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible at support@drivfox.com.

To help us resolve the issue efficiently, please provide your order number and a description of the problem. Photos or videos may be requested where reasonably necessary.

After reviewing your request, we will offer an appropriate resolution, which may include:

• A replacement product at no additional cost.

• A full refund to your original payment method.

• Another mutually agreed solution.

DRIVFOX will cover reasonable return shipping costs for confirmed defective, damaged-on-arrival, or incorrectly shipped products when a return is required.

Nothing in this policy limits any consumer rights provided by applicable law.

4. Return Shipping Costs

For defective, damaged, or incorrect items:

DRIVFOX will cover the applicable return shipping costs when the issue is confirmed.

For change-of-mind returns:

Customers are responsible for return shipping costs.

If DRIVFOX provides a paid return shipping service, any applicable shipping charge will be disclosed before the return is confirmed. With your agreement, this charge may be deducted from your refund.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

We recommend using the return method provided by our support team to ensure your return can be tracked and processed correctly.

DRIVFOX does not charge a restocking fee for eligible returns.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your return is approved, we will initiate the refund to your original payment method within 5–10 business days after completing the return inspection.

Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

For approved returns, the refund will generally include the purchase price of the returned item, less any previously disclosed and agreed return shipping charges, where applicable.

If your refund has not appeared within 15 business days after confirmation that it was issued, please contact support@drivfox.com.

6. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, we will help arrange a replacement, subject to availability.

For exchanges involving a different product or model, we recommend returning the original item and placing a new order.

If the requested replacement is unavailable, we will offer an appropriate alternative or refund.

7. Order Cancellations

If you need to cancel an order, please contact us at support@drivfox.com as soon as possible.

Orders can be canceled for a full refund if the cancellation request is received and processed before the order enters shipment processing.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. In this case, you may request a return after delivery under this policy.

Cancellation requests are subject to the actual processing status of your order.

8. Non-Returnable Items

For change-of-mind returns, we generally cannot accept:

• Products showing signs of use, misuse, or customer-caused damage.

• Products missing essential accessories or components.

• Products that have been modified or altered.

• Items returned outside the 30-day return window.

These restrictions do not apply where the product is defective, was incorrectly supplied, or where applicable law provides additional rights.

9. Return Shipping Address

To ensure your return is delivered to the correct processing facility, please contact our customer support team before sending any products back.

For orders fulfilled through our logistics partners, the designated return location may vary depending on the order and available return method.

Once your return request has been authorized, we will provide the applicable return address, shipping label, QR code, or other return instructions.

Designated Return Address: [Insert verified return address before publication]

Please use only the return instructions provided for your specific request.

10. Purchases from Other Retailers

This policy applies only to orders placed directly through the official DRIVFOX website.

If you purchased a DRIVFOX product through Amazon or another authorized retailer, please follow that retailer's return and refund procedures.

For product-related assistance, you may still contact our customer support team at support@drivfox.com.

11. Contact Us

If you have any questions about our return and refund policy, or need assistance with an order, please contact us.

DRIVFOX Customer Support

Email: support@drivfox.com

We aim to respond to customer inquiries within 3 business days.

At DRIVFOX, we're committed to making every journey better, starting with a shopping experience you can trust.

DRIVFOX — Power Your Journey.