Shipping Policy

Last Updated: October 22, 2026

At DRIVFOX, we are committed to delivering your order safely and efficiently, so you can focus on your next journey.

This Shipping Policy applies to orders placed directly through the official DRIVFOX website, operated by DRX TECH (SHENZHEN) CO., LTD.

1. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Shipping availability may vary depending on the destination, product availability, and fulfillment capabilities.

Any shipping restrictions will be displayed during checkout.

At this time, international shipping outside the United States is not available unless otherwise indicated at checkout.

2. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and U.S. federal holidays.

Orders placed on weekends or holidays will typically begin processing on the next business day.

During peak shopping seasons, promotional events, or periods of unusually high demand, processing times may be longer.

If a significant delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.

3. Shipping Methods and Delivery Times

We work with trusted third-party logistics providers, including Amazon Multi-Channel Fulfillment (MCF), to process and deliver orders.

Available shipping methods and estimated delivery times will be displayed at checkout where supported.

Delivery estimates may vary depending on your location, product availability, shipping method, and carrier operations.

Please note that delivery estimates are not guaranteed delivery dates, except where expressly stated.

4. Shipping Rates

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any free shipping offers, promotional shipping rates, or minimum order requirements will be clearly indicated on our website or during checkout.

We do not charge additional shipping fees after an order has been placed unless you expressly agree to them.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take some time to appear after the carrier receives your package.

You can use the tracking information provided to monitor your shipment.

If you have questions about your delivery, please contact support@drivfox.com.

6. Shipping Carriers and Fulfillment Partners

DRIVFOX works with third-party fulfillment and shipping providers to deliver customer orders.

Depending on your location and order details, shipments may be handled by Amazon Logistics, UPS, USPS, FedEx, or other authorized carriers.

The shipping carrier is selected based on fulfillment availability and delivery requirements.

Orders fulfilled through Amazon Multi-Channel Fulfillment may arrive in packaging provided by the fulfillment partner.

7. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Severe weather or natural disasters.

• Carrier disruptions or transportation delays.

• Peak shopping seasons or unusually high order volumes.

• Incorrect or incomplete shipping information.

• Other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at support@drivfox.com.

We will assist in investigating the shipment and provide an appropriate resolution, including any refund or cancellation rights required by applicable law.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order enters fulfillment.

Once an order has been processed or shipped, address changes may no longer be possible.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment. Any such charges will be disclosed before reshipment.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please check the delivery location and any available carrier delivery details.

If the package remains missing, contact us at support@drivfox.com with your order number.

We will work with our fulfillment and shipping partners to investigate the issue.

Depending on the circumstances and investigation results, we will provide an appropriate resolution, which may include replacement or refund.

Nothing in this section limits any rights available under applicable consumer protection laws.

10. Damaged Packages

If your order arrives with visible shipping damage, please contact us as soon as possible.

Include your order number and photos of the damaged packaging or product, if available.

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy.

11. Order Cancellations

If you wish to cancel an order, please contact us at support@drivfox.com as soon as possible.

Orders may be canceled before they enter shipment processing.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

12. Contact Information

If you have any questions about shipping, delivery, or order tracking, please contact us.

DRIVFOX Customer Support

Business Name: DRX TECH (SHENZHEN) CO., LTD.

Business Address:

2-702, 4 XINGZHENG 2ND ROAD, PINGSHAN DISTRICT
SHENZHEN, CHINA, 518000

Email: support@drivfox.com

We aim to respond to customer inquiries within 3 business days.

DRIVFOX — Power Your Journey.